FAQ
WHAT IS YOUR RETURN POLICY?
We gladly accept returns of non-prescription eyewear in the form of store credit or exchanges within 14 days of purchase date. Contact info@opticalunderground.com or
415.982.5106 for assistance.
WHAT IS YOUR SHIPPING POLICY?
We offer flat rate shipping via USPS to anyone in the United States. Estimated arrival is 5 business days from the date of purchase. Track your order here or contact info@opticalunderground.com for assistance.
DO YOU ACCEPT INSURANCE?
We do not accept insurance, but check with your health care provider regarding HAS AND FLEX account qualification. In many cases, our prices are so good that purchasing from us is less than your deductible plus add-ons mandated by insurance carriers.
CAN I PUT PRESCRIPTION LENSES IN ANY FRAMES I BUY?
All of the optical (non-sunglass) frames that we sell can be fitted with prescription lenses. You can purchase single vision lenses from us, or buy just the frame and have it filled by your own optician. However, there may be some limitations where strong prescriptions or progressive lenses may not be recommended. Please contact
info@opticalunderground.com or 415.982.5106 for questions regarding frame to prescription recommendations.
WHAT LENSES DO YOU SELL
For more information about our prescription lenses, click here
WHAT IS YOUR WARRANTY POLICY?
If within one year of purchase your frames become defective due to a manufacturing issue, we will:
1. Replace the frame if available
2. Repair the frame to your satisfaction or
3. Offer you store credit valued at your original item's purchase price towards another frame and make new lenses if necessary.
DO YOU ACCEPT AFTERPAY?
Yes, we accept AfterPay for online purchases. To learn more about AfterPay, click here.
