Want to come work at Optical Underground? See the current positions we have open:
Retail Sales Associate/Optician
We have recently launched our updated ecommerce website, and are looking for team members who can wear many hats as we grow our business into the future.
Our Hayes Valley retail store has transformed into a showroom/guide-shop for a seamless in-store/online experience. We need showroom ambassadors who are capable of providing great customer service, both in person and virtually.
This is an opportunity to be part of a “100 year old start-up” and make a significant contribution to changing the way the optical business works. Benefits include medical, PTO, and sales/performance bonuses. We are an innovative team looking for people who bring new ideas, a commitment to working hard and having fun, and a vision of how to make the company better each day. Full and part time positions are available.
Duties and Responsibilities:
- You greet all customers with a warm welcome and make them your top priority.
- You listen to customer questions and use the information they provide to offer suggestions.
- You are attentive to details and ask follow-up questions for clarity.
- You show patience & courtesy to all customers.
- You anticipate problems, explore underlying issues, and strive to develop long-term solutions to ensure customers are satisfied.
- You commit to delivery date and time and set expectations for pick up.
- You seek feedback about the customer's experience and ask for referrals.
- You genuinely express gratitude and thank the customer.
- You manage your time well and possess the ability to multi-task
- You strive to achieve exceptional results on goals & competencies.
- You take pride in the appearance of the store & show initiative to keep displays & inventory clean, attractive & organized.
- You possess a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
- You adhere to attendance & daily time-keeping requirements.
- You adhere to all company policies & procedures.
- You are comfortable being on your feet 8 hours a day.
- You look neat and presentable and follow all dress code guidelines.
- You are open to other duties being assigned as business needs dictate.
Please submit your resume with a cover letter stating why you are qualified for, and interested in this position to email@example.com.
Who we are:
Optical Underground is the evolution of San Francisco's oldest eyewear company. Originally founded in 1911, and still family owned, we are the singular retail eyewear company offering exclusively sourced overstocks and discontinued styles from the most creative independent designers, all deeply discounted. For those unsure of the value of hand-crafted, uniquely-styled eyewear, we provide the opportunity to see and feel the difference at a fraction of the normal cost.
Our store and offices are in a hidden warehouse in the middle of Hayes Valley. Blue Bottle in the morning, Smitten in the afternoon and Anina after work...all just steps away.
Currently Optical Underground requires all customers and employees to wear a mask while on the sales floor. We have provided a section of the store to view eyewear without a mask.